I AGREE to permit A Simple Cremation Limited to carry out any hygienic preparation required for the dignified and safe presentation of the Deceased.

I AGREE and acknowledge that I am liable to pay an additional charge for the embalming of an infectious body of the Deceased. A Simple Cremation Limited reserves the rights to decline embalming of the Deceased at its sole discretion.

I DECLARE that I am duly authorised to give this authority and indemnify A Simple Cremation Limited against any and all claims, costs and/or proceedings arising from any services and/or attendances herein incurred by me.

I HEREBY AUTHORISE you to meet on my behalf any and all necessary costs in respect of the funeral of the Deceased. I hereby undertake and agree to pay you all such outgoings together with your account for professional services.

PAYMENT/DEFAULT AND CONSEQUENCES OF DEFAULT

(a) I ACKNOWLEDGE that the total account for the services in regard to the Deceased are payable by me on or before the due date (either the day of the funeral service or day of cremation). I further acknowledge that I am liable to pay an Administration Fee of $300 should the account not be paid by the due date. I understand that where the total account for the services has not been paid by the due date, A Simple Cremation Limited may withhold the supply of any services and/or attendances at its sole discretion.

(b) I AGREE that interest on overdue invoices shall accrue from the due date until the date of payment at the rate of 1.5% per calendar month and shall accrue at such rate after as well as before any judgment.

(c) I AGREE that if I default in payment of any invoice when due, I will indemnify A Simple Cremation Limited from and against all its legal costs and disbursements calculated on a solicitor and own client basis and in addition all or any debt collection costs.

(d) Privacy Act 2020 I ACKNOWLEDGE that you are collecting personal information about me for the purpose of carrying out the funeral arrangements and that this information may be provided to the company employees or contractors for debt collection or credit reporting purposes or in the event that the company assigns any of its rights to any other party to the party receiving those rights.

Collection of personal information: 
We collect personal information primarily to enable us to provide our products and services, which may include funeral services, burials, cremations, embalming services, headstones and monuments. The personal information we collect may include your name, address, phone number, email address, date of birth, gender, credit card details, and information about your next of kin. Your personal information is generally only collected when you knowingly and voluntarily submit it to us (such as, for example, when you contact us via email, our website, or in person to order goods or services). If you do not provide any personal information we request, we may not be able to provide our goods or services to you. When you visit our website we may collect other information which does not identify you personally, such as the address of your internet service provider, the name of the web page directing you, and your clicks and activity on our site.

Use of Personal Information: 
We may (and may authorise our third party service providers to) use your personal information for funeral, burial, cremation, memorial, monumental masonry and generally, grief care related purposes, including processing your transactions, administering your account and/or pre-paid funeral plan, for our own internal purposes (such as statistical records, risk management, staff training and billing), to help us to develop and improve our website, products and services and any other purpose which you may authorise or which is permitted under the Privacy Act. Some uses of your personal information may involve the transfer of that information overseas.

Disclosure of Personal Information: 
We will not disclose your personal information to third parties except as set out in this policy or unless you have authorised us to do so or the disclosure is permitted under the Privacy Act. We do not sell, trade or rent your personal information to others. Should a request be received to access personal information contained in our records relating to you or your family, a written authorisation from a bona fide family member and presentation of suitable identification will be required to confirm your authorisation of the release of the requested records. We may need to share (including by transfer to another country) your personal information with our related entities and third parties who we arrange to provide products or services on our behalf or for you, such as suppliers of funeral-related and other goods and services, managers and administrators of pre-paid funeral funds and accounts, and banks, credit card companies and/or financial institutions in order to process payments. They will have access to your personal information needed to supply goods or perform these services. However, we will not authorise those parties to use your information for any other purposes. We may also disclose your personal information to credit agencies, debt collection agencies and our auditors and legal advisers. We do not disclose your information to overseas recipients unless we are satisfied that your personal information will be protected by safeguards comparable to those in the Privacy Act. In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties. We may use service providers to assist us to aggregate and anonymise such information, so that it does not include any information from which an individual can be identified.

Storage, Retention and Accuracy of Personal Information:
We have security safeguards in place to ensure that your personal information is protected against loss, unauthorised access, use, modification and disclosure, or other misuse. If a sufficiently serious privacy breach occurs, we may be required to notify you (if you are an affected individual) and the Privacy Commissioner about that breach (where the breach is “notifiable” under the Privacy Act). If it is not clear whether a suspected data breach is notifiable, we will investigate and assess the breach to determine whether (among other things) we must give notice of the breach. We will retain your personal information only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws and your consent to such purpose(s) remains valid after termination of our relationship with you. We shall take all reasonable steps to ensure that your personal information is accurate, up-to date, complete, relevant and not misleading and may approach you from time to time in this regard. 

Delivery Policy:
We require a minimum of 4- 6 business days from the time of the signing of the cremation authorisation forms to the delivery of the cremated remains to the family.   The cremated remains and all selected merchandise items will be delivered in person by a A Simple Cremation Limited representative to your residence or location as agreed between both parties, within Taranaki.  Note:  All deliveries must be accepted and signed by the customer at the time of the delivery.  Mailing or couriering of the cremated remains and/or any merchandise require separate arrangements and are not part of this agreement.

Refund Policy:
Refunds are only available in the extremely unlikely event that the customer is unsatisfied with the service rendered and/or merchandise provided or the services and/or merchandise were cancelled prior to being provided or used.  All refunds are processed and submitted to the bank within 7 working days of receiving of your refund request. Thereafter, the bank will process the credit to your credit card. The time frame for the credit to manifest in your credit card statement is defined by the bank.  Refund requests must be received in writing.  Post to: A Simple Cremation Limited, P.O. BOX 224 Taranaki Mail Centre, New Plymouth 4310.

Cancellation Policy:
Due to the nature of our business we are unable to process cancellations after the “actual” cremation process has been initiated.   In cases where the customer cancels the agreement prior to the actual cremation process, only those services and/or merchandise already employed will be charged to the family.

Return Policy:
We are unable to accept returns on any merchandise, unless specifically related to damage and/or flaws that were present and noted at the time of delivery to the customer.

Policy Changes: 
We may change this policy from time to time by posting an updated version on our website. This document represents our privacy policy as at 1st December 2024